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How We Handle Your Privacy

We collect only what we need to run your account, clear your bKash Nagad Rocket deposits and send withdrawal payouts. This policy explains what we collect, why we collect it, how long we keep it and how you request changes or deletion.

Account data onlyPayment verificationContact support anytimeDeletion requests honouredCookie notice included
kkbd How We Handle Your Privacy
DATA SECURITY

How We Protect Your Information

We encrypt payment data, limit staff access to account records and run regular security audits. Your bKash Nagad Rocket details are tokenised so even our support team cannot see your full account number. We delete device identifiers ninety days after your last login unless your account is flagged for duplicate review.

Payment encryption

bKash Nagad Rocket account numbers are encrypted in transit and tokenised in storage. Our payment processor sees only the token; we never store your PIN or OTP code on our servers.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember your language choice. Third-party cookies from game providers load only when you open a game; you can block them in browser settings.

Data retention

We keep account and transaction records for six months after you close your account to reconcile any disputed payouts. After that period we delete all personal data except anonymised transaction totals required by our payment processor.

Access rights

You can request a full copy of your data, ask us to correct errors or delete your account by contacting support. We respond within seven days and honour deletion requests unless a payout dispute is still open.

POLICY QUESTIONS

Contact Us About Your Data

If you want to see what data we hold, correct an error or delete your account entirely, reach us through any of these channels. We answer privacy requests within seven days and send your data export as a PDF to your registered email.

Live chat Open the chat icon in the bottom corner of any page and select privacy request from the menu. An agent will verify your account and start your request immediately.
Email support Send your request to the support email shown in your account settings. Include your registered mobile number so we can verify your identity before releasing any data.
Account settings Log in and go to the privacy section under account settings. You can download your transaction history, update communication preferences or submit a deletion request from that page.

Common Privacy Questions

We collect your mobile number, bKash Nagad or Rocket account name, device identifier and IP address. We use this to verify deposits, process withdrawals and detect duplicate accounts in restricted regions.

We share tokenised payment data with our payment processor to clear bKash Nagad Rocket transactions. Game providers receive only your session token, never your wallet details or mobile number.

We keep your data while your account is active plus six months after closure. After that we delete all personal records except anonymised transaction totals required for reconciliation with our payment processor.

Yes. Contact support and request account deletion. We close your account, return any balance to your registered wallet and delete all personal data within seven days unless a payout dispute is open.

We use session cookies to keep you logged in and preference cookies for language choice. Game providers load third-party cookies when you open a title; disable them in your browser without affecting account access.

Log in, go to account settings and select privacy request, or email support with your registered mobile number. We send a PDF export to your registered email within seven days.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.